Terms and Conditions – Ekotrade Nordic

1. Company Information

Ekotrade Nordic
Operated by Hellbergs Idrottspriser & Profil AB
Website: www.ekotrade.se
Company registration number: 559242-2462
Address: Vallgatan 14, 434 30 Kungsbacka, Sweden
Phone: +46 760 066 209
Email: info@ekotrade.se

2. Orders and Prices

All prices are stated in Swedish kronor (SEK) and include VAT where applicable. The applicable price is the price displayed at the time of placing the order.

Once your order has been placed, you will receive an order confirmation by email. Please check that all details are correct and contact us as soon as possible if anything needs to be changed.

We reserve the right to correct any obvious pricing or product information errors.

3. Payment

Payments are handled through Kustom Checkout, which offers the payment methods available at checkout. Payment services may be provided by external payment providers, such as Klarna.

Card payments are processed securely using encrypted connections and applicable security standards. We do not store your full card details.

Business customers and organisations may, subject to approval, pay by invoice. The standard payment term is 20 days net, although 30 days may be offered by agreement. We reserve the right to request advance payment following a credit assessment.

Invoices may be sent electronically as PDF files or through Visma AutoInvoice.

Other payment options may include Resurs and Swish, where available at checkout.

In the event of late payment, a reminder fee of SEK 49 may be charged, together with applicable late-payment interest. Unpaid claims may be transferred to Amili (Visma) for debt collection.

4. Shipping and Delivery

We deliver to Sweden and selected international destinations.

Delivery within Sweden – private customers

• PostNord: SEK 69

• DHL: SEK 79

• Free shipping on orders over SEK 999

• Free collection from our store in Kungsbacka

Business deliveries within Sweden

• Freight: SEK 99 including VAT

International shipping

• Denmark and Finland: SEK 125 for parcels up to 10 kg

• Norway and Germany: SEK 149 for parcels up to 10 kg

• For parcels exceeding 10 kg, shipping is charged according to the carrier's price list.

• Deliveries to Greenland, Svalbard and Åland are quoted individually.

We use carriers such as UPS, DHL and PostNord.

Our normal dispatch time is 1–10 working days. The estimated transit time after dispatch is usually 1–2 working days. Delivery times may vary depending on the product, destination and carrier.

Small parcels measuring up to 34 × 24 × 7 cm may be delivered directly to your mailbox. DHL deliveries are not delivered to the mailbox.

If a delivery is delayed, we will inform you by email when possible.

5. Uncollected Parcels and Delivery Issues

If a parcel is not collected or cannot be delivered due to circumstances attributable to the recipient, such as an incorrect address, refusal to accept delivery or failure to collect the parcel, we may charge a reasonable fee to cover the actual costs incurred.

The minimum charge is SEK 299, where applicable. Any charge will be assessed in accordance with applicable consumer legislation.

An uncollected parcel does not automatically constitute a valid notice of withdrawal. If you wish to exercise your right of withdrawal, please contact us and follow the return procedure described below.

6. Right of Withdrawal and Returns – Private Customers

Private customers have a statutory 14-day right of withdrawal under the Swedish Distance Contracts Act.

The withdrawal period normally begins on the day you receive the goods.

To exercise your right of withdrawal, please notify us within 14 days using our withdrawal form or by contacting our customer service.

Once you have notified us, the goods must be returned within 14 days.

Return procedure

• Contact us before returning the goods.

• We will provide return instructions and, where applicable, a QR code for the return label.

• The return shipping cost is SEK 79 and will be deducted from your refund when our return label is used.

• You may also arrange return shipping yourself, in which case you are responsible for the return cost.

You may examine the goods to the extent necessary to establish their nature, characteristics and function. If the goods have been handled more than necessary, we may deduct an amount corresponding to any reduction in value.

Goods should be returned in a suitable condition and properly packaged. Original packaging is appreciated but is not an absolute requirement for exercising your statutory right of withdrawal.

We will refund the amount paid, including the cost of our standard delivery, in accordance with applicable law. Any additional delivery cost resulting from choosing a more expensive delivery option will not be refunded.

Exceptions to the right of withdrawal

The right of withdrawal does not apply to goods that have been manufactured according to the customer's specifications or clearly personalised, as provided by law.

The right of withdrawal may also be excluded for sealed goods that are unsuitable for return for health or hygiene reasons, if the seal has been broken after delivery.

Return address:

Hellbergs Idrottspriser & Profil AB
Ekotrade Nordic
Vallgatan 14
434 30 Kungsbacka
Sweden

7. Returns – Business Customers and Organisations

The statutory consumer right of withdrawal does not apply to purchases made by businesses or organisations.

Any right to return goods is therefore voluntary and subject to our approval.

Where a return has been approved, the following conditions apply:

• The goods must be returned within 14 days of approval.

• The goods must be in their original condition and suitable for resale.

• A handling and restocking deduction of 25% may apply, with a minimum charge of SEK 150 excluding VAT.

• The customer is responsible for return shipping costs.

• Discontinued, specially manufactured or personalised goods cannot normally be returned.

• Returns must be approved by us in advance and accompanied by the relevant documentation.

These conditions do not limit the customer's rights in the event of a valid complaint concerning faulty or incorrectly delivered goods.

8. Customised and Personalised Products

Some products can be customised with text, logos, prints or engraving.

Before production, the customer may be asked to approve a proof or artwork. It is the customer's responsibility to check that all text, spelling, logos, sizes and other details are correct.

Once a proof has been approved and production has started, changes may no longer be possible.

Products manufactured according to the customer's specifications or clearly personalised are generally excluded from the statutory right of withdrawal for private customers, in accordance with applicable law.

9. Complaints and Faulty Goods

If a product is faulty or has been delivered incorrectly, please contact us as soon as possible at info@ekotrade.se.

Please include your order number and a description of the issue. Photographs may also help us assess the matter.

Private customers have the right to make a complaint under applicable consumer legislation. In Sweden, the statutory complaint period is generally three years from the date the goods were received.

If the complaint is approved, we will handle the matter in accordance with applicable law. This may include repair, replacement, a price reduction or a refund.

For approved complaints, we will cover reasonable return shipping costs where required by law.

10. Product Images and Information

We do our best to ensure that product descriptions, images and specifications are accurate.

However, colours may appear differently depending on screen settings, display technology and lighting conditions. Minor variations in appearance may therefore occur.

We reserve the right to correct typographical errors and update product information where necessary.

11. Privacy and Cookies

We process personal data in accordance with applicable data protection legislation, including the General Data Protection Regulation (GDPR).

For detailed information about how we collect, use and protect personal data, as well as our use of cookies, please see our separate Privacy Policy and Cookie Policy on www.ekotrade.se.

12. Disputes and Applicable Law

These terms are governed by Swedish law.

If a dispute arises, we will first aim to resolve it through direct communication with the customer.

Private consumers may also contact the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN), where applicable.

13. Contact

If you have any questions about an order, delivery, payment or return, please contact us:

Ekotrade Nordic – Hellbergs Idrottspriser & Profil AB
Vallgatan 14, 434 30 Kungsbacka, Sweden
Phone: +46 760 066 209
Email: info@ekotrade.se
Website: www.ekotrade.se