Ekotrade Nordic

Pay safe with Klarna

Conditions and information

How to pay

Ekotrade Nordic (Hellbergs Idrottspriser & Profil AB) accepts the following payment methods to private individuals through Kustom (former Klarna) Checkout.

Kustom checkout

Ekotrade Nordic uses Kustom Checkout for private and corporate customers. Kustom Checkout provides a checkout solution to complete your purchase at Ekotrade Nordic. If you have saved your details in your account on the webshop or if you have previously entered your details in Kustom Checkout, Kustom Checkout includes automatic filling in of your details, at checkout you will be redirected to a payment service provider, such as Klarna where the purchase is completed.

To ensure security when you shop with a card at Ekotrade Nordic, all information is sent encrypted with SSL (Secure Socket Layer). This means that the information is sent via a secure connection, which means that no unauthorized person can see your card details and they are handled in a very secure way. Ekotrade Nordic cooperates with Kustom, which checks that the card is valid for purchases directly against your bank. Your payment card information is processed according to the international security standard PCI DSS. If you pay with VISA or Mastercard, you can also use the security tool 3D-Secure and Bank-ID. Ekotrade Nordic never stores your credit card information. All credit card information is always securely forwarded from your browser via our payment intermediary Kustom to the relevant payment service provider. For more information see Kustom's terms of purchase and privacy notice or visit https://www.kustom.co/sv/about.

We also offer the following payment methods:

Invoice to companies / associations / organizations
We always do a credit check the first time this is done, and if everything is in order, we will send an invoice via e-mail as a PDF or Visma AutoInvoice. Payment terms are 14 days net and in some cases 30 days. We can also request advance payment.
Swish
We also offer the payment option Swish. You simply and easily choose that you wish to pay with Swish at checkout. Please note that you must have a valid Bank ID installed in order to make a purchase through Swish.

Terms and conditions for payment are also stated at checkout under each payment option.

In the event of non-payment via Invoice/Company/Association, a reminder fee will be added. The fee is SEK 49. Interest on arrears will also be added. If you still do not pay, your case will be forwarded to debt collection where additional collection costs may apply.

Deliveries and returns

We offer the following delivery methods:

Delivery
Shipping 59 SEK for private individuals and deliveries within Sweden with PostNord. For DHL the shipping is 69:-.
Under normal circumstances, we will ship your goods within 1-10 business days from receipt of order.
The delivery time with PostNord/DHL is about 1-2 working days after your order has been sent from us. Exceptions apply if there are special days for delivery at the current address.
When the order has arrived at the delivery point, a notification will be sent to you by text message or e-mail. Smaller parcels (max 34x24x7 cm) and of lower value are often sent to a letterbox.
At checkout, you can choose between Postnord or DHL (does not deliver to mailbox).
Shipping cost to Business is 99 SEK including VAT.
Deliveries to Denmark*, Finland*, shipping will be added with 125 SEK up to 10 kg and to Norway and Germany shipping will be added with 149 SEK up to 10 kg. Over 10 kg, UPS, DHL or Postnords price list applies. *does not apply to Greenland, Svalbard and Åland these deliveries apply to the carrier's price list.
You can also choose to pick up your order directly in our store, of course free of charge.

Terms of delivery are also stated at checkout under each delivery method. Unless otherwise stated, the delivery time is 1-10 working days (weekdays). If there is a delay in delivery, we will notify you by e-mail. You as a customer always have the right to cancel the purchase in case of delivery delays. We will do everything we can to fulfill your order. There may be occasions when it is impossible to fulfill the order, for example when our supplier or freight forwarder cannot fulfill their commitment to us. We reserve the right to waive all claims for compensation to the customer for delivery delays.

Undelivered packages and other delivery obstacles.

We charge an actual shipping cost round trip, as well as costs attributable to our administration and handling if sent in return due to not being redeemed with the carrier. The minimum cost for this is at least SEK 299.

Please note that unredeemed shipments, or shipments returned due to delivery obstacles at the recipient, are not covered by the right of withdrawal. If you as a customer want to use the right of withdrawal, you must receive the package and return it.

This applies to shipments sent to an agent.

Most parcels are delivered to an agent where you can then collect the parcel using SMS notification or E-mail notification and approved identification.

If the package has not been picked up within 7 days from the date of arrival at the agent, it will be returned to Ekotrade Nordic (Hellbergs Idrottspriser & Profil AB). If this happens, you will be charged the actual shipping cost, round trip, however, at least SEK 299 (SEK) for costs attributable to our administration, round trip and return shipping cost and handling.

This applies to shipments sent by home delivery, delivery, or pick-up at a terminal.

If delivery obstacles caused by the recipient arise, you as the customer/recipient will be charged the freight forwarder's costs for these.

It is important that you inform us in writing at the time of ordering if you are unable to receive the goods before or after a specific date, or if you require a specific dispatch date. This is to avoid any costs incurred by the freight forwarder, such as warehouse rent. However, we can never guarantee a specific delivery date.

Examples of delivery obstacles.

You are not available on one of the carrier's proposed delivery dates.
If you are unable or refuse to accept the goods.
If you have given the wrong address.

Examples of costs charged by the freight forwarder for delivery obstacles include address correction, warehouse rent, new freight cost for extra delivery, etc.

Right of withdrawal/returns for consumers/private individuals

As a consumer (private individual), you always have a 14-day right of withdrawal in accordance with the Act on Distance Contracts and Contracts Outside Business Premises (SFS 2005:59). If you want to return your product during this time for exchange or repurchase, you must use our return form: PDF file Return/complaint Ekotrade Nordic

Returns are at your own expense except if the item is defective or if we have packed incorrectly, then we will send you a shipping note. You as a customer (private person) are of course entitled to try and examine the product at home to ensure that the product meets your expectations. If you return an unused product with the associated labels and packaging within 14 days, the full amount will be refunded, or the desired exchange will be made. If the quality of the product has been affected because you as a customer have handled it more than is necessary to examine its properties or functions, a deduction will be made from the refund corresponding to the depreciation of the product. Please note that you are responsible for the arrival of the return package (Tracking ID is a tip!), We do not accept returns sent back as a registered letter / package.

No return or exchange right applies to underwear such as panties, underpants and socks. Nor on face masks (masks). This is due to hygienic reasons.

You can also notify Ekotrade Nordic of withdrawal of purchase by filling in and mailing the Swedish Consumer Agency's form to Ekotrade Nordic. You can find the form here: http://publikationer.konsumentverket.se/kontrakt-och-mallar/angerblankett. The form is then sent to the following address:

Ekotrade Nordic
Vallgatan 14
434 30 Kungsbacka, Sweden

If you want more information about the right of withdrawal, you can read on the Swedish Consumer Agency's website: www.konsumentverket.se.

Returns are sent to:
Ekotrade Nordic
Vallgatan 14
434 30 Kungsbacka, Sweden

The right of withdrawal is not applicable to customers who are companies.For companies, the Purchase Act applies.
FOR RETURNS & COMPLAINTS for companies, the following applies:

Inspection of the delivery before processing is the responsibility of the customer, his representative or other recipient of the delivery. In the event of an approved claim for goods with processing and treatment, the cost of processing/treatment is not reimbursed.
Processed and soiled garments will not be exchanged.

In the event of a return or complaint, you must contact our customer service to obtain a return form. The return form is then attached together with the delivery note or invoice copy.

- Right of return within 14 days
- Returns must be returned in their original packaging, properly folded and in their original condition (not dirty, not broken packaging).
- On returns that are not due to incorrect delivery or complaint, a return handling cost of 25% is deducted, but at least SEK 150 excluding VAT.
- The buyer is responsible for the shipping cost.
- When returning goods that have been discontinued from the regular range, no credit is given.
- Returns that lack proper documentation for handling are not credited!

Returns / Complaints must be sent by Business Package / Parcel to us. If packages are sent to an agent, we will not arrange to pick it up. The package will then be returned to you.

In the event of a complaint caused by Ekotrade Nordic/Hellbergs Idrottspriser & Profil AB, we are responsible for the complaint freight.

Reservation
We make reservations about the color reproduction in the product images, as these may differ between different monitors and lighting conditions.

Privacy Policy & GDPR

Personal information

In connection with your order, you agree that we store and use your information in our business to fulfill and provide the service you can expect from us.

All personal data processing is done in accordance with the Data Protection Regulation. The data controller is Hellbergs Idrottspriser & Profil AB (org. no 559242-2462)

We save the following personal data about our customers:

Customers: First name, Last name, Company/organization, E-mail, Person/org.nr, VAT number, Address, Postal code, City, Country, Phone number.

Orders: ip-address, E-mail, , Person/org.nr, VAT number, Address, Company, First name, Last name, Address, Postal code, City, Phone number. The purpose of Ekotrade Nordic's processing of collected personal data is to use it to fulfill purchases on Ekotrade.se

Klarna will collect personal data about you in connection with payment. Klarna is thus the data controller for such personal data according to Klarna's terms and conditions

We collect your address from the population register or you fill it in yourself on our website.

Why we process your personal data

We process your personal data for the following purposes and on the following legal bases:

Purchase

We process personal data to process orders and to send notifications about the status of deliveries.

The processing is necessary for us to fulfill our contract with you.

Customer service matters

We process personal data to handle customer service matters such as questions and complaints

The processing is done to be able to help you with your customer service matters, which is our legitimate interest, and to fulfill legal obligations in the event of complaints and warranty matters.

Marketing activities

Newsletters can be subscribed to via the "checkout" or on the website, and unsubscribed if desired at the time of mailing. We also recommend products on the website and send personalized offers and reminders about products left in your shopping cart. This processing may include profiling.

Improvement and development

We process personal data in order to improve and develop our services, products and technical systems.

The processing is carried out for our legitimate interest in being able to update, improve and develop services, products and technical systems.

Compliance with legal obligations

We process personal data in order to comply with applicable laws, such as accounting, tax or product safety laws.

The processing is done to fulfill legal obligations.

Prevention of abuse and crime

We process personal data to prevent misuse of our services and to prevent crime, such as fraud.

The processing is carried out for our legitimate interest to prevent and deter abuse and unlawful use of our services.

Who receives the personal data

We may share personal data with others but only when permitted by law. Those with whom personal data is shared may be, for example, authorities, logistics companies, or other suppliers. We have signed data processing agreements with suppliers who process personal data on our behalf.

How long personal data is stored

We save personal data for as long as it is needed for the purposes for which it was collected or as long as required by law or other regulations.

Purchase and order history is kept for as long as we are required to do so to comply with legal requirements.

Customer service data related to purchases and complaints is retained for as long as we are required to do so to comply with legal requirements.

Marketing data is retained until you request to no longer receive marketing material or after you have been inactive for three years.

Data for the prevention of abuse and crime is kept for as long as we need it to prevent or report crime (e.g. fraud).

Your rights

We will respond to your request regarding any of your rights as soon as possible but at the latest within one month.

Access to information

You have the right to receive information about how we process your personal data and a copy of the personal data.

Rectification

You can request that incorrect or incomplete data be corrected.

No data will be resold to third parties or passed on to third countries.

Use of cookies

We use so-called cookies on the website. The information collected and analyzed using cookies is used to customize and streamline our services, website content, offers and advertisements to the visitor, and to increase the security of the website.

In short, it works like this: All information that is to remain between two page loads must somehow be linked to a specific user. This is done by storing a unique key in a user's browser. When the user loads a new page, the key is sent to the page and we can find out if the user is logged in, if they have added something to the shopping cart and so on.

If you do not accept cookies in your browser, many of the functions on the websites will not work. This is because the website will think it is a new visitor at each page load.

If you do not accept cookies, your browser can be set to automatically refuse the storage of cookies or to inform you each time a website requests to store a cookie. The browser can also be used to delete previously stored cookies. See your browser's help pages for more information.

We also use third party services which in some cases use cookies. For example, we work with the following companies to improve our marketing: Google and Facebook

You can choose not to accept third-party cookies in your browser by following one of these links:

http://www.youronlinechoices.com/se/dina-val

http://www.networkadvertising.org/choices

This website uses Google Analytics provided by Google, Inc. Google Analytics uses cookies to analyze how users use the website.

Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage.

If you do not want your visits to our website to appear in the Google Analytics statistics, you can install an add-on in your browser by following this link: https://tools.google.com/dlpage/gaoptout

You can request an extract of the data we have registered about you. To request an extract from the register or a correction of data, please send a written and signed request to

Ekotrade Nordic
c/o Hellbergs Idrottspriser & Profil AB
Vallgatan 14
434 32 Kungsbacka, Sweden